Something wrong?
Tell us.

Check your order page first: it says where the order has got to, from paid, to being collected, to on the road, to at your block. If it has not moved and the window has passed, message us with your order number and we will find the rider.

Tell us the same day, with a photo if you can. Either way you talk to us and not to the restaurant.

If it is our doing, we refund it ourselves, to the account you paid from: something missing because we missed it, the wrong thing collected, damaged on the way, or never delivered.

If it is the kitchen's doing, how it was cooked or what went into it, the refund is theirs to give and we are the ones who go and ask. We put it to them the same day and pass on whatever they agree. The terms set out which is which.

Payments are matched by the short code we ask you to type into the transfer narration. If the code was left out, the transfer can take a while to find. Message us the name on the account you paid from and the time you sent it, and we will match it by hand.

There are no accounts here. Your phone number is who you are, and the four digit PIN we sent you on WhatsApp the first time you ordered is what opens your order history, on the website or in the app.

Lost the PIN? Message us from the number it belongs to and we will send it again. We only ever send a PIN to its own number, so nobody can ask for somebody else's.

Before the run closes, message us and we will change it. After it closes the food has been bought, so it cannot be cancelled, though we would still rather hear from you than not.

On the website: sign in on My orders, then Delete my data at the bottom. In the app: the You screen, then Delete my data. Nobody has to be asked and nothing waits on us. It goes the moment you press it, unless an order is still on its way, and what we keep and why is set out in the privacy policy.